Last updated: June 2025

๐ŸŽฏ Our Commitment

  • Listening actively and respectfully to all feedback, whether positive or critical.
  • Responding promptly and constructively, with clarity and transparency.
  • Taking measurable action to improve our training, consultancy, and service delivery.
  • Embedding feedback into our decision-making processes, reviews, and internal quality assurance systems.

๐Ÿ“ What Counts as Actionable Feedback?

We define actionable feedback as any input that helps us improve or reflect on our services. This includes:

  • Suggestions for improvement in course content, communication, delivery, or consultancy services.
  • Constructive criticism, where the intent is to raise issues or highlight gaps.
  • Reports of challenges, such as delays, confusion, or dissatisfaction with an element of your experience.
  • Positive feedback, which helps reinforce what weโ€™re doing well and boosts morale.

๐Ÿ“ฌ How to Provide Feedback

โฑ๏ธ What Happens Next?

  • Acknowledge your feedback within 2 working days.
  • Review or investigate within 5โ€“10 working days, if applicable.
  • Respond with actions taken or next steps where appropriate.

๐Ÿ”„ Continuous Improvement

All feedback is reviewed periodically by our senior team and during internal quality assurance sessions. Trends and themes inform:

  • Service updates
  • Staff training and development
  • Policy and course material reviews

๐Ÿค Encourage Open Communication and Dialogue

  • Create a safe space โ€“ Feedback is always welcome and never punished.
  • Model openness โ€“ Leadership actively demonstrates how to give and receive feedback constructively.
  • Encourage clarity โ€“ We support asking questions to ensure feedback is understood and actionable.

๐Ÿ“ˆ Promote Continuous Improvement

  • Future-focused mindset โ€“ We view feedback as a guide for change, not a judgment on the past.
  • Set clear goals โ€“ Where appropriate, we define measurable next steps.
  • Follow-up and accountability โ€“ We revisit progress to ensure changes are made.

๐Ÿงฐ Provide Training and Support

  • Train effectively โ€“ We help team members develop skills to give and receive feedback respectfully.
  • Support implementation โ€“ Resources and coaching are available to support improvements.
  • Use reflective frameworks โ€“ We use “What, So What, Now What” to help structure effective feedback and action planning.