๐ข Actionable Feedback Policy
๐ฏ Our Commitment
- Listening actively and respectfully to all feedback, whether positive or critical.
- Responding promptly and constructively, with clarity and transparency.
- Taking measurable action to improve our training, consultancy, and service delivery.
- Embedding feedback into our decision-making processes, reviews, and internal quality assurance systems.
๐ What Counts as Actionable Feedback?
We define actionable feedback as any input that helps us improve or reflect on our services. This includes:
- Suggestions for improvement in course content, communication, delivery, or consultancy services.
- Constructive criticism, where the intent is to raise issues or highlight gaps.
- Reports of challenges, such as delays, confusion, or dissatisfaction with an element of your experience.
- Positive feedback, which helps reinforce what weโre doing well and boosts morale.
๐ฌ How to Provide Feedback
- ๐ง Email: hello@hivecollaborative.co.uk
- ๐ Phone: 01352 781965
- ๐ฌ Online: Contact Form
- ๐ก In-person: Speak with your trainer or consultant
โฑ๏ธ What Happens Next?
- Acknowledge your feedback within 2 working days.
- Review or investigate within 5โ10 working days, if applicable.
- Respond with actions taken or next steps where appropriate.
๐ Continuous Improvement
All feedback is reviewed periodically by our senior team and during internal quality assurance sessions. Trends and themes inform:
- Service updates
- Staff training and development
- Policy and course material reviews
๐ค Encourage Open Communication and Dialogue
- Create a safe space โ Feedback is always welcome and never punished.
- Model openness โ Leadership actively demonstrates how to give and receive feedback constructively.
- Encourage clarity โ We support asking questions to ensure feedback is understood and actionable.
๐ Promote Continuous Improvement
- Future-focused mindset โ We view feedback as a guide for change, not a judgment on the past.
- Set clear goals โ Where appropriate, we define measurable next steps.
- Follow-up and accountability โ We revisit progress to ensure changes are made.
๐งฐ Provide Training and Support
- Train effectively โ We help team members develop skills to give and receive feedback respectfully.
- Support implementation โ Resources and coaching are available to support improvements.
- Use reflective frameworks โ We use “What, So What, Now What” to help structure effective feedback and action planning.